Contact Us

Cupcake Cottons
The Cabin

41 Witney Road

Ducklington

Witney

OX29 7TX

 

Tel: 07947 131147

Open every Wednesday 10am – 5pm  and first Saturday each month 10am – 5pm

Terms & Conditions

These terms and conditions form the basis on which you can visit us and our website, they may be changed from time to time so please read through them each time you use the site.

The site is owned by Stephanie Venn trading as Cupcake Cottons, The Cabin, 41 Witney Road, Ducklington, Oxon, OX29 7TX. If you have any queries regarding the website please contact us on 07947131147, or use the contact form.

Prices are all in Sterling and are correct at the time of publishing, however they may be amended due to circumstances beyond our control. Customers will be advised of any price changes before an order is processed.

All our prices are inclusive of VAT at the current rates . 

 

Making a Purchase

We have made buying from our website very easy. Add orders to your basket and proceed to checkout. To enable us to process you order you will need to provide us with your e-mail address and make payments through Pay Pal or Bank Transfer.

We will notify you by email as soon as possible to confirm your order. It does not indicate that a contract exists between us.

Payment of the price of the goods represents an offer on your part to purchase the goods, which will be accepted by us only when the goods are dispatched. Only at this point is a legally binding contract created between us.

 

Payment Terms

We must receive payment of the whole price for the goods that you order before your order can be accepted and processed.

 

Delivery 

Delivery charges are £3.00 on orders up to £ 50 and free on orders over this value. We only deliver to addresses in the UK. If you require delivery to other locations please contact us for postage rates.

We aim to process and dispatch your order within 5 working days of receiving your payment.

 

Returns Policy 

 Under The Consumer Contracts Regulations 2013 SI2013/3134 you have the legal right to cancel your order up to 14 calendar days after the day on which you receive your goods (with the exception of any made to order items) for a full refund, excluding the cost of delivery, subject to the conditions below.

Do this by contacting us by email or telephone and quoting the order details supplied to you. Fabric cut to your order can be returned at the owner’s discretion only. 

If you have received the goods before you cancel you must send them back to us at your own cost and risk, any fabric must be in its original condition, unused, unwashed and in the original packaging.

Once we have received the returned goods we will refund any sum debited from your PayPal or bank account within 14 calendar days.

Late returns and returns without prior notification will not be accepted. You are responsible for the cost and risk of loss or damage when returning the goods or fabrics, so you should take out enough postal insurance to cover their value.

This cancellation policy does not affect your rights in the case that goods are faulty or mis-described.

 

Privacy Policy

Cupcake Cottons does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

If there is a problem with the goods

We want all our customers to be happy with purchases from us but if you have any problems in the first instance contact us on 07947131147 or fill in the contact page. We are sure we will be able to resolve any issues but in the event that we can’t you can find help at http://ec.europa.eu/consumers/odr/i