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About Us
This web site is owned and operated by Cupcake Cottons who are completely dedicated to your complete satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the home page or use the details below.
Our Contact details:
Cupcake Cottons
1st Floor
Gateway Antiques
Burford Roundabout
Cheltenham Road
Burford
Oxfordshire
OX18 4JA
01993 824974
Email: info@cupcakecottons.co.uk
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Making A Purchase
Making a purchase couldn't be easier. Just browse our site, and add any items that you wish to buy into the shopping basket. Once you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept most major Credit & Debit Cards. We do not charge for any item until it is ready to dispatch. We do not back order items so you will not be charged for items that are out of stock. If you do not wish to pay online, you may send your card information via the telephone.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
Shipping And Handling
Our shipping fees are as follows:-
UK Standard Delivery - (Allow 2 Business Days) -
Under £15.00 - £1.95
£15.01 - £29.99 - £2.95
£30.00 - £49.99 - £3.95
£50.00 and over - FREE
USA & Rest of World - (Allow 5 Business Days0
Under £15.00 - £5.00
£15.01 - £29.99 - £8.00
£30.00 - £49.99 - £10.00
£50.00 and over - £13.00
Europpean Union - (Allow 3 Business Days)
Under £15.00 - £4.00
£15.01 - £29.99 - £6.00
£30.00 - £49.99 - £7.00
£50.00 and over - £9.00
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Delivery Schedule
We aim to despatch the same business day (Monday to Friday) for orders received before 11a.m. and the next business day for orders received after 11a.m. This service is subject to product availability and weight and/or size restrictions on some products.
Orders for large selections of fabric cut to order may take longer to process but we will advise you in this case. It is important that you provide an email address so that we can contact you if we need to discuss delivery of your order.
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Back Orders
If your item is not in stock, we do not operate a back order system. Please re-order whan the product is back in stock. We will be happy to contact you with stock levels of any particular item. Please email us your enquiry. |
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. The actual secure payment process is handled by HSBC Secure Payments Online.
Once your payment has been authorised, you will be returned to our site and will be able to view your receipt. |
Guarantee
We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee. |
Reaching Us
If you need to contact us, please email using the email us link on the site, alternatively our contact details are below:
Cupcake Cottons
1st Floor
Gateway Antiques
Burford Roundabout
Cheltenham Road
Burford
Oxfordshire
OX18 4JA
01993 824974
Email: info@cupcakecottons.co.uk
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Privacy Policy
Cupcake Cottons do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes. |
Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
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Remittance Terms
All items must be paid for in full prior to dispatch. We do not operate a proforma or invoice upon delivery system |
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